NXTDIGITAL Limited

The Company

NXTDIGITAL Limited (NDL) is the flagship media business of the global Hinduja Group. The media and communications company has a pan-India presence, NXTDIGITAL delivers television services through a dual delivery platform consisting of the terrestrial fibre route and the country’s only Headend-In-The-Sky (HITS) satellite platform, under the brand names INDigital and NXTDIGITAL respectively. Other than Television services, it’s subsidiary ONEOTT entertainment Limited has a strong presence in Broadband and Internet services in 40 cities. Its services under the brand “ONE Broadband” provide converged services of Video, Data and Voice to consumers by delivering high-speed internet and services across multiple cities in India. With “ONE Gigafiber”, the broadband company also provides FTTH (Fibre To The Home) services for consumers – providing speeds up to 1,000Mbps. The project is about rolling out unified end customer self care experience for various service offers, subscription, billing and payments. The solution is provided to NXTDIGITAL Distributor in multi-tenancy model to create local control of the customer engagement and collection process. A complete digital wallet solution to accelerate easy of payment and subscription management capabilities to 3.5 million customer active customer base.

The Solution

• Built Architecture, Business Process Consultation.
• IT Platform with 25+ Micro Services, cross platform Mobile App and Webapp development and Management for end customer and Distributor.
• Cloud infrastructure and services selection, deployment and configuration (AWS Cloud) and management.
• Complex integration with legacy system, vendor interface, payment system. Architecture Governance and IT security management.
• Legacy system migration to cloud native architecture.

Customer Feedback

• Increased 30% auto renewal process, Decrease cost of collection by 70%.
• One Stop IT solution provider for everything – Development and Management of application, cloud services.
• Reduced management cost, highly scalable solution for future focused offers.
• Zero IT headache